Created through the closest collaboration to date in aftersales between Volkswagen Financial Services (VWFS) and Volkswagen Group (VWG), All-in is a compelling product that will keep customers coming back. It is a high value aftercare package that supports a declining segment-two market at a time when it is very much needed.
The All-in aftercare plan makes routine servicing and unexpected breakdowns easier to manage for customers, with all repairs carried out by trained technicians from franchised network partners using genuine parts. All-in is suitable for customers with vehicles aged from three to six years old, with fewer than 100,000 miles on the clock at point of activation.
The product comprises of two services, two MOT tests, up to two years of Warranty and two years of Roadside Assistance, which covers drivers travelling in the UK and across Europe.
We have created a comprehensive All-in reference section on the Hub with everything your sales and aftersales teams need to know to sell and support the All-in product. Please refer to this in the first instance or speak to your VWFS sales development manager if you need more help or support. You can also visit https://customer.vwfs.co.uk/servicing---maintenance/all-in.html for more information.
As part of All-in, customers will receive up to two years of Warranty. Warranty terms and conditions, how to make a claim, audit information and important phone numbers can be found in the sections below.
Customer documentation
Audi
SEAT
Škoda
Volkswagen
Volkswagen Commercial Vehicles
Frequently asked questions
General
Where do I find more information about the two services, two MOT tests, and two years of Roadside Assistance that come with All-in?
Please visit the All-in reference section on the Hub, which has everything your sales and aftersales teams need to know to sell and support the All-in product. Alternatively, you can speak to your VWFS sales development manager or visit https://customer.vwfs.co.uk/servicing---maintenance/all-in.html for more information.
What’s the difference between All-in Warranty and Approved Used Warranty?
All-in Warranty has the same Warranty cover as Approved Used Warranty. MOT Cover and Key Cover are not included with All-in. Please refer to the All-in Warranty terms, which can be found in the customer documentation section on this page.
What’s the difference between All-in Warranty and Extended Warranty?
There are many differences between these products, including eligibility, cover levels and providers. Please refer to the policy terms and conditions for each product, which can be found in the ‘Customer documentation’ sections on this page and on https://vwfsinsuranceportal.co.uk/extended-warranty/
How do I make a claim?
It will follow the same process as Approved Used Warranty claims. We have included a guide within the “Guides” section on this page.
How does the Warranty 30-day no-claim period work?
If the vehicle’s previous Volkswagen Group United Kingdom Limited or Volkswagen Financial Services (UK) Limited warranty expired over 30 days ago, then the customer won’t be able to claim in the first 30 days of your All-in Warranty (a “no-claim period”). Effectively, you’ll have 23 months where you can make a claim on your warranty. Any faults that occur in the no-claim period will not be covered under the warranty.
If the vehicle’s previous Volkswagen Group United Kingdom Limited or Volkswagen Financial Services (UK) Limited warranty expired less than 30 days ago, then the 30-day no-claim period will not apply and they’ll be able to make a Warranty claim for the full 24-month period over cover.
The customer’s All-in welcome email and confirmation of cover PDF (attached to the welcome email) will confirm whether the 30-day no-claim period applies. However, the online purchase journey will not alert them before they purchase.
User management
How do I become a registered user of the VWFS Warranty System?
The pre-agreed 'Approver' in your organisation will need to make the request for all subsequent new users by email (see FAQ below if you do not know who your approver is). Upon receipt of this email we will check the email address to confirm it has originated from a valid approver. Once confirmed we will set up the login account, email the details to the new user and email the approver to confirm the request has been processed.
The new user will be asked to change their password before they can use the system in full. Aside from the security benefits, this also ensures they can pick a password which is easy for them to remember.
How do I access the VWFS Warranty System?
You can access the VWFS Warranty system by clicking on the 'Activate Cover' or 'Make a Claim' links on this website.
I don't know who my organisation's approvers are. How do I find out?
Please call the warranty team and we'll tell you who they are - the contact numbers are available on the VWFS Insurance Portal and the VWFS Warranty System login page.
How do I close an account when someone leaves?
Account closure requests need to come from a nominated approver by email. It's important you tell us about leavers so that we can close off their access and avoid any illegitimate use which might incur costs for your organisation.
How do I recover a lost password?
There is a password reset option on the VWFS Warranty System login screen. Simply follow the link and you will be sent a new password.
How do I change my password?
If you think your password may have been compromised then you should change it without delay. Simply follow the same process as if you'd forgotten your password.
What do I do if I'm having a technical problem with the VWFS Warranty System?
If you are having a technical problem with the VWFS Warranty System, please call the VWFS Insurance Retailer Support line. The number can be found under the ‘Important phone numbers’ section on this page.
Do I need to capture customers' email addresses to set up a Warranty?
Yes - customers will be emailed a copy of the Confirmation of Cover along with the Cover Booklet. Accordingly it is important that you capture their email details so that we know who to send the documents to.
Will the system lock me out if I don't log out cleanly?
No - after a period of inactivity you will be required to log in again, but your account will remain active regardless. At the end of the day you can simply close your browser and shut down your machine as usual.
Guides
Important phone numbers
For queries about All-in that are Warranty related (retailer numbers):
Audi
0345 222 4530
SEAT
0345 222 4531
Škoda
0345 222 4532
Volkswagen
0345 222 4533
VWCV
0345 222 4534
For claims or complaints about All-in Warranty (customer number):
Audi
0333 043 3780
SEAT
0333 043 3783
Škoda
0333 043 3782
Volkswagen
0333 043 3781
VWCV
0333 043 3784
For queries about All-in that are not Warranty related:
Audi
0370 010 2007
SEAT
0370 333 4446
Škoda
0370 333 4449
Volkswagen
0370 010 2022
VWCV
0370 010 2080