Created through the closest collaboration to date in aftersales between Volkswagen Financial Services (VWFS) and Volkswagen Group (VWG), All-in is a compelling product that will keep customers coming back. It is a high value aftercare package that supports a declining segment-two market at a time when it is very much needed.
The All-in aftercare plan makes routine servicing and unexpected breakdowns easier to manage for customers, with all repairs carried out by trained technicians from franchised network partners using genuine parts. All-in is suitable for customers with vehicles aged from three to six years old, with fewer than 100,000 miles on the clock at point of activation.
The product comprises of two services, two MOT tests, up to two years of Warranty and two years of Roadside Assistance, which covers drivers travelling in the UK and across Europe.
We have created a comprehensive All-in reference section on the Hub with everything your sales and aftersales teams need to know to sell and support the All-in product. Please refer to this in the first instance or speak to your VWFS sales development manager if you need more help or support. You can also visit https://customer.vwfs.co.uk/servicing---maintenance/all-in.html for more information.
As part of All-in, customers will receive up to two years of Warranty. Warranty terms and conditions, how to make a claim, audit information and important phone numbers can be found in the sections below.
Volkswagen Commercial Vehicles
Frequently asked questions
Where do I find more information about the two services, two MOT tests, and two years of Roadside Assistance that come with All-in?
Please visit the All-in reference section on the Hub, which has everything your sales and aftersales teams need to know to sell and support the All-in product. Alternatively, you can speak to your VWFS sales development manager or visit https://customer.vwfs.co.uk/servicing---maintenance/all-in.html for more information.
What’s the difference between All-in Warranty and Approved Used Warranty?
All-in Warranty has the same Warranty cover as Approved Used Warranty. MOT Cover and Key Cover are not included with All-in. Please refer to the All-in Warranty terms, which can be found in the customer documentation section on this page.
What’s the difference between All-in Warranty and Extended Warranty?
There are many differences between these products, including eligibility, cover levels and providers. Please refer to the policy terms and conditions for each product, which can be found in the ‘Customer documentation’ sections on this page and on https://vwfsinsuranceportal.co.uk/extended-warranty/
How do I make a claim?
It will follow the same process as Approved Used Warranty claims. We have included a guide within the “Guides” section on this page.
How does the Warranty 30-day no-claim period work?
If the vehicle’s previous Volkswagen Group United Kingdom Limited or Volkswagen Financial Services (UK) Limited warranty expired over 30 days ago, then the customer won’t be able to claim in the first 30 days of your All-in Warranty (a “no-claim period”). Effectively, you’ll have 23 months where you can make a claim on your warranty. Any faults that occur in the no-claim period will not be covered under the warranty.
If the vehicle’s previous Volkswagen Group United Kingdom Limited or Volkswagen Financial Services (UK) Limited warranty expired less than 30 days ago, then the 30-day no-claim period will not apply and they’ll be able to make a Warranty claim for the full 24-month period over cover.
The customer’s All-in welcome email and confirmation of cover PDF (attached to the welcome email) will confirm whether the 30-day no-claim period applies. However, the online purchase journey will not alert them before they purchase.
Important phone numbers
For queries about All-in that are Warranty related (retailer numbers):
0345 222 4530
0345 222 4531
0345 222 4532
0345 222 4533
0345 222 4534
For claims or complaints about All-in Warranty (customer number):
0333 043 3780
0333 043 3783
0333 043 3782
0333 043 3781
0333 043 3784
For queries about All-in that are not Warranty related:
0370 010 2007
0370 333 4446
0370 333 4449
0370 010 2022
0370 010 2080