Audi, Volkswagen and VWCV drivers can also benefit from complimentary standalone MOT Cover.
MOT Cover lasts for 12 months and provides cover for up to £750 (inc. VAT) against a wide range of repairs if the customer’s vehicle fails its MOT.
You can activate cover for customers in less than a minute using the VWFS Warranty System - once activated, customers will receive a confirmation email together with a copy of their Cover Booklet and a Confirmation of Cover Certificate.
Important Note: Please type in the customers email address when setting up cover to ensure that they receive their Confirmation of Cover email.
Activate cover by clicking on the 'Activate cover' shortcut.
Volkswagen Commercial Vehicles
Frequently asked questions
Standalone MOT Cover
What is Standalone MOT Cover?
Standalone MOT Cover can be given to any Audi, Volkswagen or VWCV passenger car customer only, regardless of whether they've bought an Approved Used car or not at no cost to them.
MOT Cover pays for the cost of repairs (up to £750) where the refusal to issue an MOT is due to a part covered under the policy.
The term 'Standalone' differentiates it to the MOT Cover provided alongside the Approved Used warranty.
How much does it cost?
It's free to customers. As it is a policy of insurance there's no VAT, but there is an Insurance Premium Tax (IPT) already included in the price. The cost to Retailers is shown whilst activating cover.
How will I get charged for it?
We will keep track of all Standalone MOT Cover activations made by your organisation. We will invoice you at the end of every month (the invoice will also contain charges for any warranty activations). Payment will be taken by Direct Debit 14 days later - so there's no action required by you.
How do I activate cover?
In exactly the same way as you do for the Approved Used Warranty - via the VWFS Warranty System. For Audi, Volkswagen and VWCV retailers, you will see a drop down box asking you to confirm whether the activation is for a warranty or a MOT cover product. In this case, select the MOT product and just complete the remaining questions.
How do I make a claim?
Claims can be made via the VWFS Warranty System. Enter the vehicle's Registration details (or VIN/policy reference) to locate the policy and then log a claim against it. There is a "How-to" guide which explains how to do this and is available to download here.
Is there any documentation to give to the customer?
Yes, you will be able to print a copy of the customer's Confirmation of Cover Certificate once the cover has been activated on the system. No hard copies of the Standalone MOT Cover Booklets are available. It is important to capture the customers email address as we will email copies of the Cover Booklet and Confirmation of Cover overnight.
Are there any restrictions of cover in the policy?
Standalone MOT cover starts 90 days after the policy is activated in the VWFS Warranty system. If the next MOT is legally due in the first 90 days the cover will not apply, however the following MOT will be covered. If the MOT protection policy is set up more than three months prior to the MOT becoming legally due then the cover is applicable to that MOT.
The Cover Booklet is available for download in the Customer documentation section above, but generally there is a £10 customer excess and a £750 claims limit applied.
If I repair a vehicle which has both a VWFS Warranty and MOT Cover, which should I log the claim against?
You can only claim against the MOT policy as a result of an MOT failure. Assuming the repair is as a result of the MOT failure, then you should always log the claim against that.
What vehicles are eligible for Standalone MOT cover?
Audi and Volkswagen
Vehicles must be under the age of 10 years and 150,000 miles at the point of subscription.
Volkswagen Commercial Vehicles
On the date of inception, vehicles must be under the age of 8 years with a maximum mileage of 250,000 (will be restricted on Carflex).
'How to' support
Important phone numbers
0333 043 3808
0333 043 3809
0333 043 3812
0333 043 3780
0333 043 3781
0333 043 3784