About cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Our Cookie Policy
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
Cookie settings
For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site, but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.
Further cookie information
For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.
List of cookies
We use the following cookies:
Marketing and personalisation
Third party vendors
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google and Adobe, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page: https://optout.networkadvertising.org.
Customer Engagement Platform
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the list below:
| Cookie Name | Purpose | When are cookies set on visitor's device/PC? | Expiry Time of Cookie |
|---|---|---|---|
| visid_incap_{UNIQUE ID} | Provides cloud-based website security services. | At initial point of site visit | 1 year |
| incap_ses_{UNIQUE_ID} | Used for DDoS Protection and Web Application Firewall to relate HTTP requests to a specific session. | At initial point of site visit | Session |
| incap_ses_{UNIQUE_ID} | Used for DDoS Protection and Web Application Firewall to relate HTTP requests to a specific session. | At initial point of site visit | Session |
| CookieControl | Adobe cookie settings. | At initial point of site visit | 3 months |
| AMCV_{UNIQUE ID}%40AdobeOrg | Used to store visitor IDs and other information to identify a unique visitor over multiple visits to the website | At inital point of site visit | Session |
| AMCVS_{UNIQUE ID}%40AdobeOrg | Session cookie used to establish and continue a session on the site. | At inital point of site visit | Session |
| B1P | To enable use of multiple servers to speed up access to the site. | At initial point of site visit | Session |
| ASP.NET_SessionId | Identifies your session as you browse. | At initial point of site visit | Session |
| VISITOR_INFO1_LIVE | YouTube cookie. | On pages with videos | 6 months |
| YSC | YouTube cookie. | On pages with videos | Session |
| NID | Remembers user preferences. | On pages with maps | 5 months |
| SAPISID, SID, SSID | Manage user sessions and store Google account information. | On pages with maps | 12 months |
| SEARCH_SAMESITE | This cookie is used to prevent the browser from sending this cookie along with cross-site requests. | On pages with maps | 5 months |
| SIDCC | Security cookie. | On pages with maps | 11 months |
| HSID | This cookie is set by Google for authentication purposes and to maintain the integrity of security cookies. | On pages with maps | 12 months |
| SOCS | This cookie is set by Google to store a user’s state regarding their cookies choices. | On pages with maps | 13 months |
| DV | This cookie is set by Google to track and collect data to deliver and retarget ads. | On pages with maps | Varies |
| _GRECAPTCHA | Used by Google reCAPTCHA for risk analysis and spam protection. | On page with forms | 6 months |
| __Secure-1PAPISID | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |
| __Secure-1PSIDCC | Used for ad personalization, security, and tracking. | On pages with maps | 6 months |
| __Secure-1PSIDTS | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |
| __Secure-3PAPISID | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |
| __Secure-3PSID | Used for ad personalization, security, and tracking. | On pages with maps | 6 months |
| __Secure-3PSIDCC | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |
| __Secure-3PSIDTS | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |
| __Secure-ENID | Used for ad personalization, security, and tracking. | On pages with maps | 1 year |