About cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Our Cookie Policy
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
Cookie settings
For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site, but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.
Further cookie information
For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.
List of cookies
We use the following cookies:
Marketing and personalisation
Third party vendors
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google and Adobe, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page: https://optout.networkadvertising.org.
Customer Engagement Platform
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the list below:
| Cookie Name | Purpose | When are cookies set on visitor's device/PC? | Expiry Time of Cookie |
|---|---|---|---|
| ANID | Google uses cookies for advertising that we display at various locations on the web. | When marketing are cookies accepted. | 1 year |
| SIDCC, SID, __Secure-3PAPISID, __Secure-APISID, __Secure-SSID, __Secure-HSID, APISID, SSID, HSID, __Secure-3PSID, SAPISID, DSID | Record a user's Google Account ID and last sign-in time in digitally signed and encrypted form. Used for ad personalization, security, and tracking. | When marketing are cookies accepted. | Varies (Session to 1 year) |
| CONSENT | Settings of the cookie consent. Can come from different products e.g. Google Account, YouTube, Maps. | When marketing are cookies accepted. | Session (if no Google Account), 2 years (if a Google Account is linked) |
| IDE | Google also uses cookies for advertisements that it displays at various locations on the web. | When marketing are cookies accepted. | 1 year |
| NID | The NID cookie contains a unique ID that Google uses to store your preferred settings and other information including your preferred language. | When marketing are cookies accepted. | 6 weeks |
| 1P_JAR | Google advertising cookie used for user tracking and ad targeting purposes. | When marketing are cookies accepted. | 1 month |
| ID | Used by Google for different Google products and is described here below advertising. | When marketing are cookies accepted. | Session |
| OGP | OGPC stores whether cookies were accepted for Google products like Maps or Gmail. | When marketing are cookies accepted. | 30 days |
| OPT_OUT | OPT_OUT stores whether users have agreed to interest-based advertising by Google. | When marketing are cookies accepted. | 30 days |
| OTZ | OTZ stores the time zone of each user for Google. | When marketing are cookies accepted. | 30 days |
| S | Google uses so-called 'session state cookies' to help improve their services, in order to improve their users' browsing experience. | When marketing are cookies accepted. | Session |
| _fbp, c_user, cppo, datr, dpr, presence, sb, spin, usida, wd, xs | Various Facebook cookies for user identification, browser identification, chat state, statistics, and functionality. | When marketing are cookies accepted. | Varies (Session to 2 years) |
| B1P | Not specified. | On initial visit to the website. | Session |
| visid_incap_* | Incapsula sets this cookie to provide cloud-based website security services. | On initial visit to the website. | 1 year |
| incap_ses_* | This is an Incapsula DDoS Protection and Web Application Firewall cookie that is used to relate HTTP requests to a certain session. | On initial visit to the website. | Session |
| ___utmvc | Installed by Google Analytics to gather data on user site usage for improving the site. | On initial visit to the website. | Less than a minute |
| CookieControl | Adobe cookie settings | On initial visit to the website. | 3 months |
| AMCVS_*, AMCV_* | Adobe cookies | On initial visit to the website. | 2 months (AMCVS_*), Session (AMCV_*) |
| VISITOR_INFO1_LIVE, YSC | YouTube cookies | When accessing YouTube content. | 6 months (VISITOR_INFO1_LIVE), Session (YSC) |